Terms and conditions

# Terms and Conditions

## TERMS AND CONDITIONS
of the trading company
VLNIKA s.r.o.
with registered office at Dolní Pěna 5, 377 01 Jindřichův Hradec
identification number: 280 64 321
registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Entry 15118
for the sale of goods through an online shop located at the internet address www.vlnika.cz

## 1. Introductory Provisions

1.1. These terms and conditions (hereinafter "terms and conditions") of the trading company VLNIKA s.r.o., with registered office at Dolní Pěna 5, postal code 377 01, identification number: 280 64 321, (hereinafter "seller") regulate in accordance with Section 1751 subsection 1 of Act No. 89/2012 Coll., Civil Code (hereinafter "Civil Code") the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter "purchase agreement") concluded between the seller and another natural person (hereinafter "buyer") through the seller's internet shop. The internet shop is operated by the seller on a website located at the internet address www.vlnika.cz (hereinafter "website"), through the website interface (hereinafter "shop interface").

1.2. These terms and conditions do not apply in cases where the person intending to purchase goods from the seller is a legal entity or a person acting when ordering goods within their business activities or within their independent professional practice.

1.3. Provisions deviating from these terms and conditions may be agreed in the purchase agreement. Deviating provisions in the purchase agreement take precedence over the provisions of these terms and conditions.

1.4. The provisions of these terms and conditions are an integral part of the purchase agreement. The purchase agreement and these terms and conditions are drawn up in the Czech language. The purchase agreement may be concluded in the Czech language.

1.5. The seller may change or supplement these terms and conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of these terms and conditions.

1.6. PRODUCT AVAILABILITY: goods displayed in the e-shop offer are IN STOCK. After sold out or when the last pieces are ordered, they are automatically removed from the offer.

## 2. User Account

2.1. Based on the buyer's registration on the website, the buyer may access their user interface. From their user interface, the buyer may order goods (hereinafter "user account"). If the shop interface allows it, the buyer may also order goods without registration directly from the shop interface.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information in their user account whenever it changes. Information provided by the buyer in their user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding information necessary to access their user account.

2.4. The buyer is not entitled to allow third parties to use the user account.

2.5. The seller may delete the user account, in particular if the buyer has not used their user account for more than one year, or if the buyer breaches their obligations under the purchase agreement (including these terms and conditions).

2.6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

## 3. Conclusion of the Purchase Agreement

3.1. All presentation of goods placed in the shop interface is informational in nature and the seller is not obliged to conclude a purchase agreement regarding such goods. Section 1732 subsection 2 of the Civil Code does not apply.

3.2. The shop interface contains information about goods, including the prices of individual goods. Goods prices are stated including value added tax and all related fees. Goods prices remain valid for as long as they are displayed in the shop interface. This provision does not limit the seller's possibility to conclude a purchase agreement under individually agreed conditions.

3.3. The shop interface also contains information about costs associated with packaging and delivery of goods. Information about costs associated with packaging and delivery of goods stated in the shop interface applies only in cases where goods are delivered within the territory of the Czech Republic. Costs associated with packaging and delivery of goods to other countries are agreed individually.

3.4. To order goods, the buyer will fill in the order form in the shop interface. The order form contains in particular information about:

3.4.1. ordered goods (the buyer "places" ordered goods in the electronic shopping cart of the shop interface),

3.4.2. the method of payment of the purchase price of goods, information about the requested method of delivery of ordered goods, and

3.4.3. information about costs associated with delivery of goods (hereinafter together as "order").

3.5. Before sending the order to the seller, the buyer is given the opportunity to check and change the information they have entered into the order, including with regard to the buyer's ability to identify and correct errors that occurred when entering data into the order. The buyer will send the order to the seller by clicking the "Submit Order" button. Information provided in the order is considered correct by the seller. The seller will promptly confirm receipt of the order to the buyer by email at the buyer's email address stated in the user interface or in the order (hereinafter "buyer's email address").

3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, amount of purchase price, expected transport costs), to ask the buyer for additional confirmation of the order (for example in writing or by telephone).

3.7. The contractual relationship between the seller and buyer arises upon delivery of acceptance of the order (acceptance), which is sent by the seller to the buyer by email at the buyer's email address.

3.8. The buyer agrees to the use of remote communication means when concluding the purchase agreement. Costs incurred by the buyer when using remote communication means in connection with the conclusion of the purchase agreement (internet connection costs, telephone call costs) are paid by the buyer themselves, and these costs do not differ from the basic rate.

## 4. Price of Goods and Payment Terms

4.1. The buyer may pay the seller for the price of goods and any costs associated with delivery of goods according to the purchase agreement in the following ways:

• in cash on delivery at the location specified by the buyer in the order;
• online payment by payment card or online bank transfer - in case of online payment, payments are processed through the ComGate gateway

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes costs associated with delivery of goods.

4.3. The seller does not require the buyer to pay a deposit or other similar payment. This does not affect the provision of Article 4.5 of these terms and conditions regarding the obligation to pay the purchase price in advance.

4.4. In case of cash payment or in case of payment on delivery, the purchase price is due upon receipt of goods.

4.5. The seller is entitled, in particular in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to require payment of the entire purchase price before sending the goods to the buyer. Section 2119 subsection 1 of the Civil Code does not apply.

4.6. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.7. If it is customary in business practice or if it is stipulated by generally binding legal regulations, the seller will issue a tax document – an invoice – to the buyer regarding payments made on the basis of the purchase agreement. The seller is a VAT payer. The seller will issue the tax document – invoice – to the buyer after payment of the goods price and will send it in electronic form to the buyer's email address or will include it in printed form in the shipment with the ordered goods.

4.8. According to Section 25 of the Act on Cash Register Records, in case of online payment or cash payment or in other cases where the Act on Cash Register Records requires it, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received revenue with the tax administrator online. In case of technical failure, then within 48 hours at the latest.

4.9. By accepting these terms and conditions, the buyer agrees that the receipt according to point 4.8 of these conditions will be sent to them electronically to the email address they provide in their order.

## 5. Withdrawal from the Purchase Agreement

5.1. The buyer acknowledges that according to Section 1837 of the Civil Code, it is not possible to withdraw from a purchase agreement for the delivery of goods that has been customized according to the buyer's wishes or for their person, from a purchase agreement for the delivery of goods that is subject to rapid deterioration, as well as goods that have been irreversibly mixed with other goods after delivery, from a purchase agreement for the delivery of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons, and from a purchase agreement for the delivery of sound or visual recording or computer program if they have breached their original packaging.

5.2. If it is not a case mentioned in Article 5.1 or another case where it is not possible to withdraw from the purchase agreement, the buyer has the right, in accordance with Section 1829 subsection 1 of the Civil Code, to withdraw from the purchase agreement within fourteen (14) days from receipt of the goods, and in the event that the subject of the purchase agreement is several types of goods or delivery of several parts, this period runs from the day of receipt of the last delivery of goods. Withdrawal from the purchase agreement must be sent to the seller within the period stated in the previous sentence. The buyer may use the sample form provided by the seller for withdrawal from the purchase agreement, which forms Appendix No. 1 to these terms and conditions. The buyer may send withdrawal from the purchase agreement, among other things, to the seller's registered office address or to the seller's email address in@vlnika.cz.

5.3. In case of withdrawal from the purchase agreement according to Article 5.2 of these terms and conditions, the purchase agreement is cancelled from the beginning. Goods must be returned to the seller within fourteen (14) days from withdrawal from the agreement by the buyer. If the buyer withdraws from the purchase agreement, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned due to their nature by ordinary mail.

5.4. In case of withdrawal from the agreement according to Article 5.2 of these terms and conditions, the seller will return the funds received from the buyer within fourteen (14) days from withdrawal from the purchase agreement by the buyer, in the same manner as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer already when returning the goods to the buyer or in another manner, provided the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase agreement, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to them or proves that they sent the goods to the seller. The seller will return the costs of transporting goods from the seller to the buyer only up to the amount of the cheapest method of transport that the buyer could have chosen at the time of creating the order.

5.5. The seller is entitled to unilaterally offset a claim for compensation for damage caused to goods against the buyer's claim for return of the purchase price.

5.6. Until the buyer receives the goods, the seller is entitled to withdraw from the purchase agreement at any time. In such a case, the seller will return the purchase price to the buyer without unnecessary delay, in a non-cash manner to the account specified by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and buyer is concluded with a resolutive condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such gift loses its effect and the buyer is obliged to return the provided gift to the seller together with the goods.

5.8.   From 14.6.2026, the customer can use the Button for withdrawal from the contract for a simple return of goods - withdrawal from the contract, which can be found in the header of the e-shop in the drop-down menu Terms and Conditions or by clicking on the blue text in the line above. By filling out the form that opens, the customer will complete the entire process of returning the goods very quickly and will no longer have to send the form Appendix 1) Withdrawal from the purchase contract.

## 6. Transport and Delivery of Goods

6.1. If the method of transport is agreed on the basis of a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged according to the purchase agreement to deliver goods to the location specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.

6.3. If it is necessary due to reasons on the buyer's side to deliver goods repeatedly or in a different manner than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, or the costs associated with a different method of delivery.

6.4. Upon receipt of goods from the carrier, the buyer is obliged to check the integrity of the goods packaging and in case of any defects, report this immediately to the carrier. In case of finding packaging damage indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.

6.5. Further rights and obligations of the parties regarding the transport of goods may be regulated by special delivery conditions of the seller, if issued by the seller.

## 7. Rights from Defective Performance

7.1. Rights and obligations of the contracting parties regarding rights from defective performance are governed by the applicable generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117, and 2161 to 2174 of the Civil Code).

7.2. The seller is responsible to the buyer that the goods have no defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:

7.2.1. the goods have the properties that the parties agreed upon, and if there is no agreement, they have such properties as the seller or manufacturer described or which the buyer expected with regard to the nature of the goods and based on advertising conducted by them,

7.2.2. the goods are suitable for the purpose that the seller states for their use or for which goods of this type are usually used,

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are in the corresponding quantity, measure, or weight, and

7.2.5. the goods comply with the requirements of legal regulations.

7.3. The provisions stated in Article 7.2 of these terms and conditions do not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear of goods caused by its normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had upon receipt by the buyer, or if it follows from the nature of the goods.

7.4. If a defect appears within six months from receipt, it is presumed that the goods were defective upon receipt.

7.5. The buyer asserts rights from defective performance against the seller at the address of the seller's registered office where acceptance of complaints is possible with regard to the range of goods sold. The moment of asserting a complaint is considered to be the moment when the seller receives the complained goods from the buyer.

7.6. Further rights and obligations of the parties related to the seller's responsibility for defects may be regulated by the seller's complaint procedure.

7.7. To assert a complaint, the buyer may use the form which forms Appendix 2 of these terms and conditions.

## 8. Further Rights and Obligations of the Contracting Parties

8.1. The buyer acquires ownership of the goods by paying the entire purchase price of the goods.

8.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826 subsection 1 letter e) of the Civil Code.

8.3. Out-of-court resolution of consumer complaints is provided by the seller through the email address info@vlnika.cz. The seller will send information about the resolution of the buyer's complaint to the buyer's email address.

8.4. The seller is entitled to sell goods on the basis of a trade license. Trade inspection is carried out within its scope by the competent trade office. Supervision in the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises supervision, within a defined scope, among other things, over compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

8.5. The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765 subsection 2 of the Civil Code.

## 9. Personal Data Protection

9.1. Protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on personal data protection, as amended, and by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC ("GDPR").

9.2. The buyer agrees to the processing of the following personal data: name and surname, title, residential address, delivery address, identification number, tax identification number, email address, telephone number, IP address (hereinafter together all as "personal data").

9.3. The buyer agrees to the processing of personal data by the seller for the purpose of exercising rights and obligations from the purchase agreement and for the purpose of maintaining the user account. If the buyer does not choose another option, they also agree to the processing of personal data by the seller for the purpose of sending information and commercial messages to the buyer. Consent to the processing of personal data in the full scope according to this article is not a condition that would in itself prevent the conclusion of a purchase agreement.

9.4. The buyer acknowledges that they are obliged to provide their personal data (when registering, in their user account, when placing an order from the shop interface) correctly and truthfully and that they are obliged to inform the seller without unnecessary delay of any changes to their personal data.

9.5. The seller may entrust the processing of the buyer's personal data to a third party as a processor. In addition to persons transporting goods, personal data will also be provided by the seller to these processors:

- providers of server, cloud, or IT services
- provider of accounting and tax services
- transport companies – we use these transport companies:
1. PPL CZ s.r.o.
2. Česká pošta, s.p.
3. Zásilkovna s.r.o.
- ComGate Payments, a.s. company operating the payment gateway for your online payments for the order, if you choose this payment method
- ECOMAIL:CZ, s.r.o. company providing management of email addresses and creation of info emails about news in our product range, to offer you discounts or inform you about various events related to similar products or services that you have ordered from us now or in the past.
- We determine your satisfaction with your purchase through email questionnaires within the Verified by Customers program, which our e-shop participates in. We send them to you every time you shop with us, unless you refuse their sending in accordance with Section 7 subsection 3 of Act No. 480/2004 Coll. on certain services of the information society. Processing of personal data for the purpose of sending questionnaires within the Verified by Customers program is carried out on the basis of our legitimate interest, which consists in determining your satisfaction with shopping with us. For sending questionnaires, evaluating your feedback and analyzing our market position, we use a processor, which is the operator of the Heureka.cz portal; we may provide information about purchased goods and your email address to them for these purposes. Your personal data are not provided to any third party for its own purposes when sending email questionnaires. You may object to sending email questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the email with the questionnaire. In case of your objection, we will not send you the questionnaire further.

9.6. Personal data will be processed for an indefinite period. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.

9.7. The buyer confirms that the provided personal data are accurate and that they have been informed that this is voluntary provision of personal data.

9.8. If the buyer believes that the seller or processor (Article 9.5) is processing their personal data in a manner that is contrary to the protection of the buyer's privacy and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, they may:

9.8.1. ask the seller or processor for an explanation,

9.8.2. require the seller or processor to remedy such a situation.

9.9. If the buyer requests information about the processing of their personal data, the seller is obliged to provide this information to them. The seller has the right to request reasonable compensation for providing information according to the previous sentence, not exceeding the costs necessary to provide the information.

## 10. Sending Commercial Messages and Storing Cookies

10.1. The buyer agrees to the sending of information related to the goods, services, or business of the seller to the buyer's email address and further agrees to the sending of commercial messages by the seller to the buyer's email address.

10.2. The buyer agrees to the storage of so-called cookies on their computer. If it is possible to make a purchase on the website and for the seller to fulfill their obligations from the purchase agreement without storing so-called cookies on the buyer's computer, the buyer may revoke the consent according to the previous sentence at any time.

## 11. Delivery

11.1. The buyer may be delivered to the email address stated in their user account or stated by the buyer in the order.

## 12. Final Provisions

12.1. If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

12.2. If any provision of these terms and conditions is invalid or ineffective, or becomes so, a provision whose meaning most closely approximates the invalid provision will replace the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions. Changes and amendments to the purchase agreement or these terms and conditions require written form.

12.3. Out-of-court resolution of consumer disputes:
The buyer has the right to out-of-court resolution of disputes arising from the purchase agreement through the Czech Trade Inspection Authority as a subject of out-of-court resolution of consumer disputes or through the ODR platform.

Czech Trade Inspection Authority: www.coi.cz
ODR Platform: http://www.ec.europa.eu/consumers/odr

12.4. The purchase agreement including these terms and conditions is archived by the seller in electronic form and is not accessible.

12.5. The appendix to these terms and conditions consists of a sample form for withdrawal from the purchase agreement.

12.6. Contact details of the seller: delivery address Dolní Pěna 5, 377 01 Jindřichův Hradec, email address info@vlnika.cz, telephone +420 774 245 576.

Dolní Pěna, 14 June 2026

## Appendix No. 1: Form for Withdrawal from the Purchase Agreement:

Withdrawal from Purchase Agreement (available for download here): Withdrawal from the Purchase Agreement

Order number:
Order date:
Name and surname:
Address:
Email:
Telephone:

I hereby withdraw from the purchase agreement concluded by the order with the above-stated information, in its entirety / partially, in these items: (cross out in the previous bold text what does not apply and in case you are returning only part of the order, list below the returned items and quantities of returned pieces):



We will refund the money for the returned goods using the same method you used to pay for the order. If you paid by cash on delivery, we do not have your bank account number, so please provide it here:

Account number:

Send this Withdrawal from the Agreement to us at info@vlnika.cz or together with the returned goods to VLNIKA s.r.o., Dolní Pěna 5, 37701 Jindřichův Hradec

## Appendix No. 2: Form for Complaint of Goods:

Complaint of Goods (available for download here): Complaint of goods

Order number:
Order date:
Name and surname:
Address:
Email:
Telephone:

I hereby complain about goods purchased by the order with the above-stated information.

Name of goods:
Color or size variant:
Number of complained pieces:
Description of defect:


Preferred solution (exchange of goods for another or refund):


If you are complaining about more items, list all of them below according to the above instruction.

In case of return, we will refund the money for the complained goods using the same method you used to pay for the order. If you paid by cash on delivery, we do not have your bank account number, so please provide it here:

Account number:

Send this Complaint of Goods to us at info@vlnika.cz or together with the returned goods to VLNIKA s.r.o., Dolní Pěna 5, 37701 Jindřichův Hradec